Last updated: March 2026 | UserGuide.me — European IT Company
Security is built into every layer of UserGuide.me. We use industry-standard encryption, EU-based infrastructure, and enterprise-grade security practices to protect your data.
All data encrypted in transit and at rest
Hosted in Europe, GDPR compliant
Token-based auth with one-time codes
Payments processed securely via Stripe
Automated abuse prevention on all forms
AI-powered scanning of uploaded documents
Our platform runs on dedicated European servers with automated backups, DDoS protection, and 24/7 health monitoring. All services are isolated in separate containers for maximum security.
Your data is encrypted at every stage — in transit and at rest. We follow the principle of data minimization: we only collect what is strictly necessary to provide the service. Uploaded manuals are stored in isolated directories, and voice conversations are processed in real-time without permanent storage.
Our AI voice assistants operate within strict boundaries. System instructions are managed server-side and cannot be modified by end users. All uploaded content is scanned for compliance before being processed by the AI models.
If you discover a security concern, please report it through our contact form. We acknowledge reports within 24 hours.