Privacy Policy

Last updated: March 2026 | UserGuide.me — European IT Company

Summary: We collect only what's necessary, we never sell your data, and everything is stored in the EU. Your privacy matters to us.

1. Who We Are

UserGuide.me is operated by a European IT company. We provide AI-powered voice assistants that help businesses transform their product manuals into interactive voice experiences.

2. Data We Collect

We collect the following categories of data:

Account data: Email address, name, company name, country (when you register)
Product data: Product names, uploaded PDF manuals, voice assistant configurations
Conversation data: Voice interactions between your customers and the AI assistant (for quality improvement and analytics)
Usage data: Page views, session duration, feature usage (anonymized analytics)
Payment data: Processed securely through Stripe — we never store credit card numbers

3. How We Use Your Data

To provide and improve our voice assistant service
To process payments and manage your account
To send transactional emails (OTP codes, receipts, product notifications)
To provide customer support
To generate anonymized analytics and usage statistics

4. Data Storage & Security

All data is stored on servers located in the European Union. We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest) and follow security best practices.

5. Third-Party Services

We work with trusted third-party providers for AI processing, payment handling, and email delivery. All partners comply with EU data protection standards and have appropriate data processing agreements in place.

6. Data Retention

We retain your data for as long as your account is active. Conversation recordings are automatically deleted after 90 days. You can request full data deletion at any time by contacting us.

7. Your Rights

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Delete your data ("right to be forgotten")
Export your data in a portable format
Withdraw consent at any time
Lodge a complaint with your local data protection authority

8. Cookies

We use only essential cookies for authentication (JWT session tokens). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

9. Contact

For privacy-related inquiries, contact us through our contact form.